My professional experience spans healthcare, customer service, information management, editorial research and the cultural sector. Alongside my paid employment, I have maintained a long-standing commitment to LGBTQ+ community organisations through voluntary work in communications, cultural heritage and support services. Together, these experiences have shaped my approach to client care, communication, collaboration and inclusive practice.
Employment History
Professional Development
2024–Present
While seeking new professional opportunities, I have continued to improve my communication, interpersonal and person-centred skills through formal counselling training and ongoing professional development.
Highlights
Completed Level 3 Diploma in Counselling Skills.
Completed TQUK Level 2 Certificate in Counselling Skills.
Continued professional development focused on communication, person-centred practice and healthcare.
Optical Assistant
Vision Express
Specsavers
2022–2024
As an Optical Assistant, I have supported patients throughout their journey, from welcoming them into the practice to assisting with appointments and helping them choose eyewear. Working in busy optical practices strengthened my communication, organisational and customer service skills while reinforcing the importance of confidentiality, teamwork and attention to detail.
Highlights
Welcomed patients and supported them throughout their visit.
Assisted with appointments, clinical workflows and administrative tasks.
Helped patients select frames and lenses to meet their needs.
Maintained accurate patient records and handled confidential information appropriately.
Worked collaboratively with optometrists and colleagues to ensure an efficient service.
Delivered professional, friendly customer care in a busy healthcare environment.
Key Skills: Patient Care • Clinical Administration • Customer Service • Confidentiality • Teamwork
Freelance Translator
Self-employed
2013–2016
Worked independently as a freelance translator, undertaking Italian–English and English–Italian translation projects for clients.
Highlights
Produced accurate translations with careful attention to language, context and tone.
Managed multiple client assignments while consistently meeting agreed deadlines.
Conducted research to ensure linguistic consistency and accuracy.
Delivered a professional, reliable service while working independently.
Key Skills: Translation • Written Communication • Research • Time Management • Attention to Detail
Sales Assistant
Fopp
2016–2021
Provided knowledgeable customer service in a specialist entertainment retail environment, providing product advice and maintaining an organised and welcoming store.
Highlights
Provided product recommendations and responded to enquiries.
Processed sales accurately and efficiently.
Supported stock management and merchandising.
Contributed to a positive and collaborative team environment.
Key Skills: Customer Service • Sales • Communication • Teamwork • Problem Solving
Database Editor
IMDb
2012–2013
Managed and maintained content for the world's biggest online film information repository.
Highlights
Maintained a large-scale film database with exceptional accuracy.
Collaborated with editorial teams to maintain data quality and consistency.
Worked with complex metadata and information management systems.
Ensured published content met rigorous editorial standards.
Key Skills: Information Management • Research • Editorial Accuracy • Metadata • Quality Assurance
Database Editor & Credits Associate
British Film Institute
2007–2012
Contributed to research and editorial projects supporting the British Film Institute's nationally significant film information database.
Highlights
Researched, verified and updated film and television information with a high degree of accuracy.
Collaborated with researchers and curators to support large-scale initiatives and projects.
Managed confidential information with professionalism and attention to detail.
Contributed to improving data quality and information workflows across teams.
Key Skills: Research • Database Management • Editorial Work • Information Governance • Collaboration
Community Engagement & Volunteering
Archivio Queer Italia
Social Media Coordinator (Volunteer) · 2015–Present
Volunteering with one of Italy's leading online LGBTQ+ arts and culture organisations, supporting communications, information management, digital engagement and access to LGBTQ+ cultural heritage.
Arcigay
Volunteer · 1992–1997
Supported one of Italy's largest LGBTQ+ organisations through community engagement, advocacy and public-facing initiatives promoting equality, inclusion and wellbeing.
Switchboard Arcigay Helpline
Volunteer · 1994–1996
Provided confidential listening support, information and signposting through a national LGBTQ+ helpline while working within safeguarding and confidentiality procedures.
Core Strengths
Throughout my career, I have developed strengths that transfer across healthcare, information management, publishing and customer-facing roles, including:
Client Care & Communication
Information Management & Research
Healthcare & Practice Support
Editorial & Cultural Projects
Community Engagement & Inclusion